![]() I've found removal tools online that did not remove, and I've tried the uninstall command line switch as admin which also did not work. We did that, and we did get API alerts to work, but nothing will remove through the API access either. They would not offer a removal tool or other ideas other than activating the NINJA API with Webroot. Has anyone been through this with Webroot? Speaking to webroot support, they seem to indicate that there is no way to get the software removed without gaining access to the portal. The ex-employee used their personal email as the address to manage the webroot instance so resetting password is not an option. The uncooperative admin is NOT an MSP, it's an EX EMPLOYEE. We are unable to remove Webroot because we don't have access to the web portal. We were able to re-password and secure everything EXCEPT for Webroot AV. ![]() Exchange servers are notorious for this issue, but there is other software and systems which also have problems with the wmic Win32_product command.I am taking over an account that had an uncooperative ex-admin. For most systems, this won't cause any issue, but depending on the software and the specific system, this can cause software to break or become corrupted. (Check the application event logs if you don't believe me.) All this happens before your actual command is carried out, so the wmic command is also slow. ![]() Invoking Win32_Product in any manner causes a validation of every single app installed on the machine and will perform a repair install of any app that fails validation. Push out the change to the policy, then simply disable the policy on the device and it will uninstall Webroot.Īs to your wmic script, it probably invokes the Win32_Product class to call the uninstall. If you have Webroot integration in DattoRMM and have the webroot policy assigned, edit the policy and make sure the checkbox for "Uninstall Webroot when policy is removed" is selected. When you boot the system in Safe Mode, Webroot automatically switches to the unmanaged profile. Webroot has to be in an unmanaged state in order to uninstall it from the control panel. Remove-Item "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Webroot SecureAnywhere" -Recurse Remove-Item "C:\Program Files (x86)\Webroot" -Recurse Remove-Item "C:\Program Files\Webroot" -Recurse Remove-Item "C:\ProgramData\WRData" -Recurse Remove-Item "HKLM:\SYSTEM\CurrentControlSet\services\wrUrlFlt" -Recurse Remove-Item "HKLM:\SYSTEM\CurrentControlSet\services\WRBoot" -Recurse Remove-Item "HKLM:\SYSTEM\CurrentControlSet\services\WRkrn" -Recurse Remove-Item "HKLM:\SYSTEM\CurrentControlSet\services\WRSVC" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet002\services\wrUrlFlt" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet002\services\WRBoot" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet002\services\WRkrn" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet002\services\WRSVC" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet001\services\wrUrlFlt" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet001\services\WRBoot" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet001\services\WRkrn" -Recurse Remove-Item "HKLM:\SYSTEM\ControlSet001\services\WRSVC" -Recurse Remove-Item "HKLM:\SOFTWARE\webroot" -Recurse Remove-Item "HKLM:\SOFTWARE\WRData" -Recurse Remove-Item "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WRUNINST” -Recurse Remove-Item "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\WRUNINST" -Recurse Remove-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" -Name "WRSVC" Remove-Item "HKLM:\SOFTWARE\WOW6432Node\webroot" -Recurse Remove-Item "HKLM:\SOFTWARE\WOW6432Node\WRData" -Recurse Remove-Item "HKLM:\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\WRUNINST” -Recurse Remove-Item "HKLM:\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\WRUNINST" -Recurse Remove-ItemProperty -Path "HKLM:\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run" -Name "WRSVC"
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